Join this support webcast to learn more about the Get Support application including the steps to report and manage your case.
Our team will walk you through the elements to help you improve the quality of the case being created and generally enhance your support experience with SAP. The aim is that you will understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.
Learning Objectives: Best practices for case creation and enabling you on how to navigate and get the best support option from the Get Support Application
Learning Objectives:
Best practices for User Management, creation and deletion of S-users, authorization concept and how to link and unlink users to your Universal ID.
Agenda:
- SAP Support Infrastructure
- SAP for Me and Get Support Application
- Case Management
- Reporting a Case
- Managing Your Cases
- Updating and Closing a Case
- Case Resolution Process
- How to Contact the Customer Interaction Center
