Solution Search and Self Service Enablement

Solution Search and Self Service Enablement
In this session you will learn how to search for known issues and resolutions in all of SAP's knowledge repositories.
Agenda: How to access SAP for Me Knowledge Search Search repositories and filters SAP Notes vs SAP Knowledge Base Articles Real-time Support tools Searching Tips & Examples Helpful SAP Notes/ SAP Knowledge Based Articles Q&A
Learning Objectives: Become more familiar with SAP Support's self-enablement tools and the different ways to find a solution for your issue before an case is needed