Customer Interaction Center (CIC) Support SAP for Me: Solution Search and Self Service Enablement
Customer Interaction Center (CIC) Support SAP for Me: Solution Search and Self Service Enablement
In this session you will learn how to search for known issues and resolutions in all of SAP's knowledge repositories.
Agenda:
How to access SAP for Me Knowledge Search
Search repositories and filters
SAP Notes vs SAP Knowledge Base Articles
Real-time Support tools
Searching Tips & Examples
Helpful SAP Notes/ SAP Knowledge Based Articles
Q&A
Learning Objectives: Become more familiar with SAP Support's self-enablement tools and the different ways to find a solution for your issue before an case is needed
